Tune Protect Malaysia, a General Insurance subsidiary of Tune Protect Group Berhad, announced that it implemented a new insurance core and core on the cloud, over 7-months ago, from SAP.
The insurance provider said the solutions replaces its legacy general insurance core system. The implementation of the new core system is a key component of Tune Protect’s continuous efforts in its digital transformation journey to enhance customer experience further, it said.
Partnered with SAP Malaysia, Serole Technologies and Huawei Malaysia, the new system, which went live from October 2022, is a configurable general insurance core system that leverages cloud technology to provide faster and more efficient service to its customers.
The core system streamlines policy processing and claims cycles through workflow simplification and automation. This aligns with Tune Protect’s 3:3:3 customer commitment, ensuring quick insurance purchases, responses, and claim payments for a seamless customer experience.
Tune Protect claims the 7-month old core system also includes various modules such as policy, claims, product and quote, reinsurance management, and finance operations.