The leading banking group in Malaysia, Maybank has announced that all employees at its branches nationwide have been fully vaccinated against Covid-19.
The bank said that its aim is not just to provide a safer banking experience for customers but also to offer greater reassurance to its employees, while ensuring their wellbeing. It is also in line with Maybank’s commitment to support the nation’s efforts to vaccinate as many Malaysians as possible and curb the spread of the pandemic.
In addition to being fully vaccinated, all branch employees undergo COVID-19 Antigen Rapid Tests every two weeks as part of the Group’s efforts to further ensure their protection as well as customers’. The health and safety of customers and employees have remained the bank’s top priority, more so since the COVID-19 outbreak started last year, it said in a statement.
“As the first contact point for customers, the bank’s branch employees play an important role in providing a smooth and stress-free banking experience. In the new normal, this experience now extends to health safety. By ensuring that all its branch employees are fully vaccinated and consistently tested, Maybank hopes to reassure its customers of its commitment to provide them a safer environment to perform their banking transactions.”
Since the start of the pandemic, Maybank said it has put in place various other precautionary measures at its branches to provide customers and employees an even safer banking or working environment.
One key measure was the introduction of Maybank EzyQ to allow customers to schedule appointments online for their branch visits. Maybank is currently serving customers by appointment only, in a bid to reduce waiting time, prevent overcrowding and ultimately, help limit customers’ exposure risk. Priority service are given to senior citizens, people with disabilities and expectant mothers even without appointments.
Standard service operating procedures (SOPs) such as physical distancing, mask wearing and temperature scanning will also continue to be observed at the branches. In prioritising personal safety and wellbeing, Maybank is encouraging customers to perform their banking transactions via its digital platforms such as the MAE app and Maybank2u, as much as possible.
