As an industry forum that prioritises consumer rights, the Communications and Multimedia Consumer Forum of Malaysia (CFM) supported by the Malaysian Communications and Multimedia Commission (MCMC) took the initiative to hold the CFM Dialogue 2019 session as a platform for sharing knowledge with consumers at Faculty of Economics and Management, Universiti Kebangsaan Malaysia (UKM).
The CFM Dialogue 2019 is the second edition for this year with the theme “Consumer Protection in the Era of Spam, Scam and Fraud” that focused on educating consumers in online safety in Malaysia.
“With the development of digital technology in payment systems and increasing usage of e-Wallets today, more consumers are opting to use cashless payment methods. Further to this, CFM is organising this dialogue session to provide an in-depth understanding of the current global economic trend of moving towards efficient and fast payment settlement systems and the risks involved of using the internet,” said CFM Chairperson, Datin Mohana Mohariff.
The CFM 2019 Dialogue heard presentations from industry experts namely Commercial Crime Investigation Department (JSJK) Bukit Aman – DSP Nur Asrul Haji Ariff; Enforcement Division Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) – Mohd Muhaimi Mohamad; Network Security Monitoring Division MCMC – Rahmat Abu Nong; Cybersecurity Malaysia – Jazannul Azriq Aripin; Apigate Sdn Bhd – Liong Ang Ling; and Boost e-Wallet – Asyraf Ahmad Suhaibi. Among the topics discussed were ‘Cyber Commercial Crime’, ‘KPDNHEP and MCMC’s Role in Protecting Consumers’, ‘How to Keep Yourself Safe’ and ‘Digital Payments’.
At the end of the CFM Dialogue sharing session, participants are given the opportunity to consult with panellists on the topics that they have presented.
Datin Mohana added, “CFM hopes that this programme will provide vital information and clear explanations on online safety in order to cultivate the culture of well-informed Malaysian consumers.”
CFM will continue to strive to be a proactive forum through constant engagement with consumers via multipronged approaches – dialogues, forums, workshops, polls and any other hands-on programmes.