Apple on iPhone Battery Locking Issue: We Want to Make Sure Battery Replacement is Done Properly

Last week, iPhone restore website iFixit highlighted a brand new iPhone function described as a “dormant software lock” designed to stop prospects who get unauthorized battery repairs from seeing the battery well being of their units.

On an iPhone XS, XS Max, or iPhone XR, getting a restore from a non-Apple licensed supply ends in a message that claims “Unable to verify this iPhone has a genuine battery,” with the iPhone refusing to show battery well being data.

Apple at present supplied a press release on the problem to iMore, confirming that it did certainly introduce “a new feature” final yr that brings up the aforementioned message when a non-authorized battery restore is made, with the goal of defending prospects from “damaged, poor quality, or used batteries.”

We take the security of our prospects very significantly and wish to ensure that any battery substitute is finished correctly. There are actually over 1,800 Apple licensed service suppliers throughout the United States so our prospects have much more handy entry to high quality repairs.

Last yr we launched a brand new function to notify prospects if we had been unable to confirm {that a} new, real battery was put in by an authorized technician following Apple restore processes. This data is there to assist defend our prospects from broken, poor high quality, or used batteries which might lead to security or efficiency points. This notification doesn’t influence the shopper’s potential to use the telephone after an unauthorized restore.

On an iPhone XR, XS, or XS Max that has a battery changed outdoors of an Apple Store or an Apple Authorized Service Provider, the iPhone will merely learn “Service” and can present the messaging a couple of battery that may’t be verified.

The battery well being function that lets prospects see the well being of their batteries is blocked and never out there, with no measurement of most capability or peak efficiency capability.

iFixit found that this message pops up whatever the battery getting used. An unauthorized restore from a store utilizing a real Apple battery from one other iPhone shows the warning message simply as a third-party non-Apple battery does.

According to Apple, the notification in regards to the non-genuine battery doesn’t have an effect on a buyer’s potential to use the telephone after the restore, however it is after all going to make prospects cautious of third-party restore outlets that aren’t licensed by Apple.

The solely manner to keep away from the messaging when getting a battery substitute on an iPhone XS, XS Max, XR (and presumably future iPhones) is to get that restore finished by way of Apple. Apple prices $69 for an out-of-warranty substitute battery in its latest iPhones, which is costlier than many third-party restore outlets.

Repairs are free with AppleCare+ and when iPhones are below the one-year customary guarantee, however as these iPhones age and are not coated, prospects will want to shell out more cash for an Apple-certified restore or dwell with a non-functioning battery well being function.

Research from YouTube…