I have been a Telekom Malaysia Internet subscriber since the days of Streamyx. I have been paying RM199 per month for 20GB for many years.
Excited about the prospect of paying less, as repeatedly announced by the Communications and Multimedia Minister, I visited a TM office to ask when I would start to enjoy the new reduced rates.
To my disappointment, the person who attended to me said that I needed to sign a new two-year contract to enjoy the new rate. If I did not want to sign a new contract, they would increase my Internet speed but I would continue to pay RM199. I do not need to increase the Internet speed as the current speed is enough for my needs.
When I asked why a new contract was required, I was told that it was for the supply of a new modem.
There is nothing wrong with my current modem.
I am 72 years old and have supported TM all these years. Why should I need to sign a new contract for two years? I am sure there are many fellow Malaysians who share my disappointment.
I appeal to the minister and his ministry to get TM to allow us to continue with our service and enjoy the cost reduction without forcing us to sign a new contract.
If the Pakatan Harapan government wants the rakyat to truly enjoy cheaper Internet service, get all the providers to just reduce the price without introducing new conditions.
SENIOR INTERNET CITIZEN
Petaling Jaya
https://www.thestar.com.my/opinion/letters/2018/10/18/quest-for-faster-internet-speed-stalled/
