Mynic, the sole administrator responsible for the .my domain outage nationwide, for the past 24 hours, issued a media statement today around 5.56pm pointing the issue to expired DNSSEC key.
Full statement from Mynic:
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SERI KEMBANGAN, Selangor, 16th June 2018 – MYNIC received a report of .my domain services intermittent outages late last night.
Our technical team acted upon the report and are working together with Internet Assigned Numbers Authority (IANA) and Verisign to resolve the problem. As part of the resolution to the problem, MYNIC’s DNSSEC key was refreshed and pushed to IANA servers.
It is our highest priority to restore affected services as quickly as possible.
No breach of customers’ data took place in this incident.
As of 3pm today, the .my domain service has been restored by MYNIC, but the availability of some .my sites will take more time to be restored as DNS servers cycles its cache.
We are actively monitoring the situation with the assistance of SKMM and we will revert with status updates as and when such is necessary.
https://www.malaysiainternet.my/wp-content/uploads/2018/06/mynic-my-outage-statement.pdf
In its media statement, Mynic did not apologise for the outage it caused and there are no detailed explanation on why the DNSSEC key was not renewed on time. It also did not assure that this problem will not repeat itself.
The outage affected major local websites including Google.com.my, banking websites, Astro, Thestar, among others. However, Mynic claims it was an “intermittent outage”.
As Mynic is regulated by Malaysian Communication and Multimedia Commission (MCMC), I hope it would come clean on what really happened. Perhaps its also time for a revamp in Mynic, and it should not be the the sole administrator for .my anymore.
The .my DNSSEC keys expired, this affects all their domains, I've turned off DNSSEC for .my on 1.1.1.1 until MYNIC fixes it
— Marek Vavrusa (@vavrusam) June 16, 2018