Passengers at the KLIA can now enjoy a digital airport experience with MYairports, a new mobile app by Malaysia Airports Holdings Bhd (MAHB) that lets users pre-plan their journey to the airport and navigate intelligently through checkpoints.
This app is a comprehensive yet user-friendly airport travel guide that promises to help passengers as they navigate their way from home till the boarding gate in the shortest time possible.
This digital airport experience is made possible with the integration of big data analytics (BDA) and aims to raise the service level of MAHB as one of the initiatives under the Total Airport Experience (TAE) pillar of the organisation’s business plan, RtS2020.
The app also signifies the progression of MAHB towards embracing Airports 4.0 in which real-time digital interaction with passengers is key.
MAHB is currently undergoing a digital transformation that encompasses the use of BDA and the Internet of Things (IoT) devices to enhance airport operations by anticipating foot traffic flows, managing facilities for passenger comfort and reducing queue time and congestion.
The MYairports app that is meant to provide a seamless journey to the airport and right till the boarding gate is already available on Google Playstore for Android users and App Store for iOS users.
https://www.malaymail.com/s/1638636/malaysia-airports-embraces-big-data-with-launch-of-new-mobile-app